Contact

How we can help

The fastest channel is email — we reply within 24 h on business days (Mon-Fri, 9-18 CET). If it's something specific about an order, include your order number in the message and we go straight to the solution.

Direct contact

General email: jsnhcore@gmail.com

For orders, returns, exchanges and support, email the same address with the topic in the subject line.

Who's on the other side

Kuro is a small brand run by a tiny team in Spain. We don't use chatbots or auto-replies — we read every message and reply personally.

Legal info

Company: JSNH Kuro
Registered in: Spain
VAT ID: available on invoices and on request
OSS: registered with the Spanish tax authority, destination-country VAT applied automatically

Before writing to us

Your question is probably already answered on our FAQ & Shipping page. Have a look first — it saves you waiting for our reply.

Form

If you prefer a form, leave your message below and we'll email you back within 24 h.